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TERMS & CONDITIONS

TERMS & CONDITIONS

Product Warranty

Please reference our Warranty page for the full terms of our warranty.

Order Placement

You can order our products by adding the products you wish to purchase to the shopping cart.  Once you have added the products you want to order to your shopping cart, click on the shopping cart button, review and proceed to checkout where you will be prompted to enter your shipping and payment information and then to order placement. Alternatively you can use “Checkout with Paypal”

After your order has been placed you will be sent a confirmation email detailing the products that you ordered and all invoicing / shipping information. You can also review your order details by logging into your account on our website. If there are any errors or problems with your order, please use the contact us page and tell us

 

Payment Options

We offer the following payment options

  • Visa Card
  • MasterCard
  • American Express
  • PayPal
  • Bank Deposit
  • Cash on Pickup from Hackham, South Australia
  • AfterPay, Buy now pay later Pay in 4 x fortnightly installments, interest free.

Shipping Information

All products are shipped from our facility in Hackham, South Australia.  Duties, import fees, or taxes assessed by your country’s customs service or customs brokerage fees that are assessed by the carrier are the responsibility of the customer and are not covered by MakeMyLed but we can assist with information on how to minimise those charges

 

Shipping & Handling Costs

Orders from Australian customers are shipped at a flat rate of $12, for international orders, shipping costs are based on current rates as published by the specific shipping carrier. To determine the cost to ship your order, simply add items to the cart.

 

International Orders

We will accept International orders from most countries. We can ship to you via FedEx, DHL and USPS. Duties and brokerage charges may be assessed by your counties customs service and the shipping company, and these charges are the buyer’s responsibility.

 

Order Processing Time

We will make every effort to ship your order promptly but as we manufacture each system to order we are unable to guarantee any specific lead/delivery time.

 

Expediting

We build orders on a first come, first serve basis so we are not able to expedite any orders. We want to be fair to all customers, and if we expedite one order, it means someone is going to get bumped down the schedule.

 

Change of mind Returns & Exchange Policy

As MakeMyLed systems are made to order we generally do not accept returns if you change your mind, if however you have an exceptional circumstance please use the contact us page to discuss. All lighting systems depreciate with use and MakeMyLed does not accept change of mind returns under any circumstances on used products.

 

Order Cancellation

If we have not started production on your order, you can cancel without penalty. Once we start production, orders may not be cancelled.  To cancel an order please use the contact us page.

Misprints & Errors

We make every effort to ensure that the information provided on our website is current and accurate. However, misprints, errors, inaccuracies, omissions or other errors may sometimes occur despite our best efforts. If you spot a misprint or error please let us know so we can correct it.

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