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WARRANTY

WARRANTY

 

MakeMyLed products are designed to last many years and MakeMyLed offer a 12 month peace of mind warranty on defective parts and workmanship.

  • Warranty applies only when products are installed where ambient temperatures are within the range of intended operating temperatures. MakeMyLed will not be responsible for any failure that is a result of external causes such as acts of nature, physical damage, environmental conditions, vandalism, fire, power failure, improper power supply, power surges or dips, or excessive switching, induced vibration, animal or insect activity, unauthorised alteration or service or fault or negligence of the purchaser.
  • This Warranty only applies to sales through the MakeMyLed website and eBay store, or through authorised distributors or retailers, warranty is not transferable and applies only to the original purchaser.
  • The total liability of MakeMyLed on any and all claims of any kind shall in no event exceed the purchase price and liability will terminate upon the expiration of the warranty period.
  • For warranty replacements, please an email us at info@makemyled.com.au in the first instance and we will help troubleshoot and provide instructions. Our team will issue an RMA (Return Merchandise Authorization) number and a replacement product will be sent out upon receipt of the defective product.
  • MakeMyLed will either replace or repair the defective items at our discretion. Items returned without an RMA number will cause delays so please make sure you have an RMA number before return.
  • In situations where replacements are needed prior to the return of defective product, please use the contact us page and tell us. Customers requesting an advance replacement will be required to pay for the replacement and will be refunded once we receive the defective item and have verified the warranty claim. Once we receive the defective item, the item will be examined to verify the claim and if verified, the pre-payment will be refunded.

 

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